Returns
For logistical reasons, we are unfortunately unable to offer a choice of haulage companies. We are also unable to pass on the haulage company's information, as they often work with subcontractors.
If the goods to be returned are forwarding goods, we will coordinate a pick-up date for the forwarding agent with you and assume the entire costs of the return.If the parcels are smaller, however, we kindly ask you to return them to a parcel service ...
Once we have received your returned item, you will of course receive an email from us confirming receipt of your item.
Reimbursement depends upon the payment method. If you paid cash in advance, please send us your account details so that we can issue a refund. If you paid by PayPal, credit card or via Amazon, your payment details are already stored and we do not need...
There is no established complaint period. There is a 10-year guarantee on all our wooden parts and a 2-year guarantee on accessories. Statutory provisions remain unaffected. Further information can also be found in our <a title="cancellation policy...
Although our partners are very reliable, delivery errors can occasionally occur. Please have any damage visible at first glance noted on the supplier's consignment note. In this case, we kindly request that you still accept your order and check that ...
Sometimes delivery damage occurs in spite of our reliable partners. Please have any damage visible at first glance noted on the supplier's consignment note. Kindly accept the goods anyway and check that they are complete and undamaged. Following delivery...
The return form is also used to exchange an item. Enter your e-mail address and order number and follow the instructions on the following pages. Our customer service will contact you as soon as possible to discuss how to proceed.