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Order

Why do I have to provide a telephone number?

Due to their size, our climbing frames are not delivered by a conventional parcel service, but by forwarding trucks with a lifting platform. In order to find the perfect delivery date, the forwarding agency will contact you by phone. This way we make sure that you are a) at home and b) your order is delivered on time.

Can I also order by telephone?

You can only place orders online via our online shop.

Can billing address and delivery address be different?

Different billing and delivery addresses are, of course, no problem: with just one click you can add a different delivery address when completing your order.

Can I also complete orders with my smartphone?

Absolutely: you can easily browse our shop with your smartphone and, of course, place orders.

For how long am I able to cancel my order?

If your desired item is still in your shopping basket and your order has not yet been completed, you can easily change your order details. Unfortunately, once your order has been completed, no further alterations are possible. If you have any questions or require assistance, please get in touch with our customer services team using our contact form with the subject 'Delivery - Additional questions regarding delivery'.

When can I change my order?

As long as the item of your choice is still in the shopping cart and the order has not been completed, you can easily change and adjust the order details. As soon as you complete your order, no subsequent changes can be made.

Is there a withdrawal form?

Within the first 14 days you have the right to cancel the contract without giving reasons. Further information and the form can be found here: cancellation policy