Due to their size, our climbing frames are not delivered by a conventional parcel service, but by forwarding trucks with a lifting platform. In order to find the perfect delivery date, the forwarding agency will contact you by phone. This way we make sure that you are a) at home and b) your order is delivered on time.
You can only place orders online via our online shop.
Different billing and delivery addresses are, of course, no problem: with just one click you can add a different delivery address when completing your order.
Absolutely: you can easily browse our shop with your smartphone and, of course, place orders.
If your desired item is still in your shopping basket and your order has not yet been completed, you can easily change your order details. Unfortunately, once your order has been completed, no further alterations are possible. If you have any questions or require assistance, please get in touch with our customer services team using our contact form with the subject 'Delivery - Additional questions regarding delivery'.
As long as the item of your choice is still in the shopping cart and the order has not been completed, you can easily change and adjust the order details. As soon as you complete your order, no subsequent changes can be made.
Within the first 14 days you have the right to cancel the contract without giving reasons. Further information and the form can be found here: cancellation policy
To make paying for your order as easy as possible, we offer you a selection of the most common payment methods in our shop:
Pre-payment by bank transfer
Further information regarding our payment methods can be found here: Payment methods
Your credit card will be charged as soon as the order has been placed. Please always note the billing types that your credit card is subject to.
Please make sure that you choose the correct payment method before ordering. Unfortunately, it is not possible to change the payment method at short notice.
Our bank details are the following:
Wickey GmbH & Co. KG
IBAN: DE72 3125 1220 1400 0138 58
Please make sure that you enter your order number as the reason for payment, so that we can match your payment to your order. As soon as we have received and booked your payment, you will receive an e-mail from us confirming receipt of payment.
True to the motto 'safety first', your safety is very important to us and our payment partners. To ensure smooth payment processing, we work exclusively with established payment experts who adhere to the highest security standards and use advanced fraud prevention systems.
The invoice for your order will be sent to you by email after your payment is received in our system.
Unfortunately, we do not currently offer any gift vouchers - but who knows... maybe that will change in future! Keep checking our website and social media channels for exclusive and exciting offers.
With FATMOOSE it's worth keeping your eyes open and visiting our website regularly: in our shop and on our social media channels we regularly feature great offers, which will surprise you time and time again. Unfortunately, FATMOOSE does not currently offer voucher codes.
We will be happy to receive your cooperation request. Please send us an e-mail with all details to [email protected] and we will get back to you as soon as possible.
We deliver our playground equipment to you via courier. Small accessories and items will reach you via parcel service.
Since we supply almost all of Europe with our country-specific FATMOOSE shops, we cooperate with a large number of forwarding agents. In the case of small deliveries, we collaborate with various parcel services.
Safety first - this is our packaging motto! You will receive your goods safely, robustly and solidly packaged, and parcels or palettes will have a protective film. Larger items, such as climbing frames or swings, will be delivered to your kerb just as safely.
Sometimes delivery damage occurs in spite of our reliable partners. Please have any damage visible at first glance noted on the supplier's consignment note. Kindly accept the goods anyway and check that they are complete and undamaged. If anything is not to your satisfaction, please get in touch with our customer service team using our contact form with the subject 'Warranty - guarantee'. We will take care of a replacement as soon as possible.
Delivery is usually carried out with a 7.5t truck (standard dimensions: L 6 x W 2.45 x H 2.45 m) or a 12t truck (standard dimensions: L 7.20 x W 2.50 x H 2.60 m). If the street of your delivery address is too narrow for delivery, you can, of course, specify an alternative delivery address when placing your order. Likewise if your street is closed to vehicles over 3.5t or is unsealed.
IIf you would still like us to deliver to your destination address despite unfavourable conditions/circumstances, please note that this may incur increased delivery costs and a longer processing time.
The basic rule is: one order, one delivery! Unless you have shopped so diligently that we can't fit all of your items in one parcel - in this case multiple parcels will be sent as required.
Unfortunately, this is not possible due to organisational reasons. Delivery is to your kerb - and then it's your turn.
If you need to postpone your expected delivery appointment at short notice, just call +44 (0)330 8080 184. However, this may result in additional storage and delivery costs for the forwarding agent, which may be charged to you depending on the situation. Please call our customer service team for further details.
We kindly request that you avoid this situation as far as possible in order to minimise effort and possible additional costs for all parties involved. If you are absolutely unable to keep your appointment, we will step in: In this case, the shipping company will contact us and we will then contact you to arrange a new delivery date.
In addition, we will be happy to pay the delivery costs incurred for freight forwarding deliveries and orders with a value of €50 or more for the first delivery. If a second delivery is necessary, we will check with the forwarding agent to see whether additional costs will be incurred, which we will have to charge to you under reserve.
Even though we would love to meet all of our customers personally, pick-ups from our site are unfortunately not possible due to organisational reasons.
For logistical reasons, we are unfortunately unable to offer a choice of haulage companies. We are also unable to pass on the haulage company's information, as they often work with subcontractors.
If the goods to be returned are forwarding goods, we will coordinate a pick-up date for the forwarding agent with you and assume the entire costs of the return.
If the parcels are smaller, however, we kindly ask you to return them to a parcel service provider of your choice yourself. Tip: Always choose the same parcel service provider who was also responsible for the delivery of your goods. This is usually the cheapest option.
Once we have received your returned item, you will of course receive an email from us confirming receipt of your item.
Reimbursement depends upon the payment method. If you paid cash in advance, please send us your account details so that we can issue a refund. If you paid by PayPal, credit card or via Amazon, your payment details are already stored and we do not need any further information to issue a refund. Please note that refunds can take up to 14 days.
Although our partners are very reliable, delivery errors can occasionally occur. Please have any damage visible at first glance noted on the supplier's consignment note. In this case, we kindly request that you still accept your order and check that it is complete and intact based on the assembly instructions, and that you document any damage with photographs.
You should then get in touch with us using our contact form and send us a complete list of the affected items, including photographs. Providing a complete list of the affected items helps us to avoid long waiting times.
We will get in touch with you as soon as possible to offer a suitable solution.
Sometimes delivery damage occurs in spite of our reliable partners. Please have any damage visible at first glance noted on the supplier's consignment note. Kindly accept the goods anyway and check that they are complete and undamaged. Following delivery, contact our customer service team using our contact form. We will take care of a replacement as soon as possible.
The return form is also used to exchange an item. Enter your e-mail address and order number and follow the instructions on the following pages. Our customer service will contact you as soon as possible to discuss how to proceed.
Your assembly instructions will be sent along with your order in the enclosed screw bag. In the unlikely event that you do not receive your instructions, please use our contact form to get in touch with our customer services team. We will send them to you as quickly as possible.
Experience shows that with a second pair of hands and our detailed instructions, assembly is quick and easy: roughly speaking, and depending on your DIY skills and the preparation of all the necessary tools, you will need around 6-8 hours to assemble our smallest climbing frames, without setting them in concrete. For our largest climbing frame, we recommend finding two helpers. Then it should be ready in 10-12 hours. And once your friends are there, they can also stay to celebrate the grand opening.
The boards and posts have been sawn ready for use, and simply need to be sanded at the edges to avoid splintering. All the necessary screws, including covering caps, are included in your delivery. For assembly, you will require the following tools:
|Screwdriver||Spirit level||Rubber Mallet||Try square||Wrench set|
Tips:Ensure that you use the correct bit size when fastening the screws provided to avoid premature rust and damage.
Pre-drill the holes before inserting the screws. This minimises the risk of damage to the alloy of the screws.
Ensure that the there are no parts missing from the delivery and that items are undamaged before you contact the assembly service. That saves effort, time and costs, and your helpers can get to work without any hassle.
The main components, i.e. the body of the climbing frame, should be built as described in the construction guidelines. Any variation on this construction is at your own risk and will not only affect your guarantee claim, but also the safety of your children. It is possible for many of the frames to be built back to front. That means that the position of accessories such as slides or climbing walls can be swapped. If you're not sure whether this applies to your playground equipment, our customer service will be happy to help you.
If you have ordered a climbing frame featuring a wave slide with a water connection, you will need a drill with a diameter of 4mm and a minimum length of 5cm for assembly. You'll also need fine-grain sandpaper to sand off any burrs created on the surface of the slide. A 1/2-inch hose and hose clip are also required for the connection.
Note: Please be aware that only our 175 cm, 220 cm and 300 cm wave slides have a water connection.
On the reverse of the slide, there is a fixture that marks the position of the water connection. Guide the drill bit through the small pipe from beneath and start to drill the hole. The burrs created can be removed by positioning the point of the drill head. Any remaining sharp edges can be carefully ground down using fine sandpaper. Tip: when sanding, do not exert too much pressure, to avoid scratching the slide. Then screw the half-inch hose onto the connection tube and fix it with the hose clamp. Let the water fun commence!
You should build your FATMOOSE playground equipment on an even surface. Grass or sand with enough space around the equipment is ideal. On solid ground, it is recommended that you lay out safety mats.
Even if the playground equipment if stable and safe, we always recommend anchoring your playground equipment in the ground to ensure your children's safety. Your climbing frame or swing will become even more stable once you anchor it! All anchors are screwed to the climbing frame posts and — depending on which type of anchor you choose — cannot be seen from the outside. In general, we recommend that all posts leading to the ground are anchored in the ground. Ladders and climbing walls should also be fixed with two anchors each. You can find more information in the respective product descriptions.
Tip: Our angle anchors are perfect for every climbing frame
You have to order anchors in addition to your playground equipment. Take a look at your product's product page. There you can find recommendations about the type and number of anchors that we recommend for your climbing frame.
|SolidRoot Angle anchors||SimpleRoot Ground anchors||QuickRoot Ground anchors|
|Suitable for swing beams?|
|Loose, sand-like ground?
Always set in concrete
|Firm, stony ground?
Setting in concrete optional,
|Assembly tips||Easy assembly*
Set in concrete
Set in concrete
Twist in or set in concrete
|Stability||Extremely stable and maximum safety
|Very safe and secure
|Safe and secure
*Tip: mount on the inside so that the ground anchor is not visible from the outside
Impregnated FATMOOSE wood made of pine or spruce is naturally and sustainably cultivated and is known for particular outdoor durability. It provides our products with a firm footing that ensures both fun and safety.
Wood is a natural product and no two trees are the same. Small cracks or knotholes are therefore perfectly normal. According to DIN standard 4074, the statics of the wood are not affected by cracks under a quarter of the length or thickness of the beam. On the contrary, they actually show that the wood is still working!
In particularly moist or dry storage, it may happen that the wood expands or contracts somewhat. Not only is this harmless, it's actually good for the wood, as it helps it best withstand the weather and environmental factors.
If your FATMOOSE product has small white or green stains, there's no need to worry: It can happen that salts from the wood and the impregnation gather and escape onto the surface. You can confidently ignore these patches. If they still bother you, you can simply sand down the affected areas.
Our wood is known for providing several years of playtime fun, and to guarantee that, we have to make the wood durable. That's why we impregnate it using pressure treatment. In doing so, preservatives are pushed into the wood at high pressure. This means that the wood is then protected against insects, fungus, rot and long-term contact with soil and water.
In general, moisture is not a cause for concern: In our experience, it can take some time for the moisture that results from the impregnation process to totally disappear from the wood. Unpack it after arrival and let it dry for at least two days. Pre-drill the holes before inserting the screws. This minimises the risk of damaging the alloy of the screws.
You don't need to glaze or varnish our wood. The water-tight pressure treatment provides the best protection against the elements. If you really want to play it safe, you can of course treat the wood again with a special glaze certified according to DIN EN 71 Part 3. These glazes are safe for children and the environment.
If you want to freshen up or change your climbing frame a bit, go right ahead! To ensure your warranty is unaffected, you should however note the following when doing so: To maintain wood quality and lifespan, only use microporous varnishes and long-lasting paints that have been certified in accordance with DIN EN 71 Part 3. These paints will not harm your child and have been tested to ensure they are safe for children.
Tip: Sand the wood using sandpaper before painting. Not only does paint take better on a rough surface, but you'll also remove impurities on the top layer of wood at the same time.
Due to the impregnation of our wood using pressure treatment and the fact that the wood is continuously working, it can happen that small patches of salt appear. You can easily sand them away or just leave them be if they don't bother you.
If the wood gets damp or is stored for a long time, it can happen that its volume changes slightly. In order to avoid this, you should store it in a dry place and not for too long. After all, you don't want to keep your kids waiting for their brand new FATMOOSE playground equipment, do you?
As we have complete confidence in our products, we grant you a 10-year guarantee* on all wooden parts when purchasing our own anchors simultaneously. In any other case, the statutory warranty will apply.
* The advertised guarantee is valid for all wooden parts if you purchase our anchors at the same time. In any other case, the statutory guarantee will apply. Further information regarding the scope of the guarantee and its enforcement can be found in our guarantee declaration.
The warranty period begins upon receipt of the goods. The legal rights of the consumer (warranty rights and right of revocation) are not limited by the warranty.
The content of the guarantee is a durability guarantee on all wooden parts of the purchased item. This guarantee only applies if at least one of our own anchors was bought in conjunction with the purchased item. If this is not the case, the customer has no further warranty claim on damaged wooden parts after the expiry of the statutory warranty. There is also no warranty case, if the customer himself or a third party causes the defect on the wooden parts through faulty assembly, or if the defect is due to damage to the wooden parts due to improper use or storage by the customer himself or third parties. Further excluded from the warranty case are damages due to vandalism by the customer himself or third parties, wood-typical properties or weather-related damages.
As we are exclusively an online business, our products can only be purchased via the internet. In our Seller Directory, you will find a list of all the sales platforms where our products can be purchased in addition to our online shop. An insider tip from us to you: check our Facebook page and social media channels regularly, because we like to surprise you with great discounts and offers!
We care deeply about the environment, and therefore don't print catalogues. In our online shop you can find everything you need to create a unique haven for your kids.
Currently, we are not planning a showroom. However, if you live nearby or find yourself in our vicinity, you are welcome to drop in and see us: we have erected a handful of climbing frames on our site. Of course, you can also take a look at our inspiration page and get an idea of our climbing frames there.
Our climbing frames are only suitable for private use.
Since jurisdiction can vary not only internationally but also regionally, we recommend that you inform yourself about the current guidelines at the building authority of your municipality/city.
Take care to ensure correct disposal after dismantling. Ask your local council where you can dispose of the waterproof wood.
As with all used items, our climbing frames can also show signs of use. Therefore, we recommend that you inspect your playground equipment regularly to check the tightness of the screws and planks, as well as any accessories.
More tips and information regarding maintenance can be found in the assembly instructions for your climbing frame.
Take a look in our online shop at your leisure: the accessory parts on offer can easily be attached to every climbing frame. The individual extension modules for frames cannot currently be ordered separately.
Anchors that can be concreted into the ground are a must. These are essential for ensuring that the climbing frame or swing is as stable as possible and that the 10-year guarantee on the wood can take full effect. The advertised guarantee is valid for all wooden parts if you purchase our anchors at the same time. In any other case, the two-year statutory warranty applies. Further information regarding the scope of the warranty and its enforcement can be found in our guarantee declaration.
With FATMOOSE, you will find climbing frames and playhouses with the widest range of platform heights. The perfect frame for you depends on your requirements and desires: is your garden fairly small, and are your children only just taking their first cautious steps into the world of climbing frames and swings? If so, then a climbing frame with a low platform height and low slide should be enough. Large climbing frames with extension modules are great for older kids - and long-term enjoyment.
Under the header Inspiration Inspiration in our shop, you can take a look at our happy customers from all over Europe who have taken the time to send us snaps of their adventures. Find your inspiration!
You’re a blogger and you’re interested in working with us? That's great. Simply send an e-mail to [email protected] and tell us something about yourself and your plans for future cooperation. If you already have a media kit, please send it to us right away. This will make future cooperation run even smoother!
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